Terms & Conditions


Terms & Conditions

This website including any documents referred to on it tells you the terms and conditions for use of our company channels, which also apply to associated website, applications using Apple, Android devices and mobile site platforms. Please read these terms and conditions carefully before ordering anything using our site.

By visiting Heeya website or any associated applications or by purchasing any goods or services using our website or any associated applications, you are stating that you accept these terms and conditions. Please understand that incase of refusal to accept these terms and conditions, you will not be able to order any services through our site. If you do not agree to these terms, you should immediately refrain from any future use of Heeya channels.

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and [Heeya] (“we,” “us” or “our”), concerning your access to and use of the [www.heeyaapp.com] website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Payment Terms

All orders for services via our channels are offered with the full 100% value balance due before the services are released to you. Payment is done via the checkout facility on our website and via our third party payment provider.

Delivery & Acceptance of Goods

At the time of payment, the goods become your property and all risk and title transfers to you. You must check the information entered are correct of any errors before clicking on the “Checkout” button. Once this is clicked, any errors cannot be corrected. On receipt of your order, we will begin processing your order and you will receive a message that your order has been received and notified successfully to the vendor. Where any payment you make is rejected or not authorised, you will be returned to the previous page on the website and we shall not be obliged to provide the services.

During delivery made by vendors if the customer is not available at the address specified for the delivery, any ordered by the client shall not be delivered to any other location. You must accept any and all legal responsibilities arising from ordering any service to an address which prove to be false. Any fees paid will not be refunded in such case. An authorised person must be available at the location to accept delivery of the order.

Every effort will be made to deliver on time, but any delivery specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the services. We shall not in any event, be liable for any goods that are lost or damaged in transit. In such cases you will have to claim any damages or loss from the supplier in question, according to their own individual policy.

Neither shall we be liable for any goods damaged or lost if they are wrongly delivered. You must ensure that you give clear delivery instructions to a safe place of reception, by a person fully authorised to accept your delivery. In the event of any mis-delivery, the responsibility to rearrange any re-delivery will be between you and the provider according to their own terms and conditions.

Acceptance of the delivery shall constitute acceptance of the goods & services, and fulfilment of the contract. You should check your delivery to ensure it is correct and advise the delivery driver at the time if there are any shortcomings or mistakes in the ordered service. If you do not, then you can later submit any claim through our customer service chat for a wrong order, missing items or any other reasons.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Heeya Company operated by HRO Plus company and its licensors. The Service is protected by copyright, trademark, and other laws of both the Kuwait and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Heeya Company.


We reserve the right to alter any details of products or services advertised without notice and while every effort is made to describe goods accurately on this website, no warranty is given as to complete accuracy and no responsibility will be accepted for error or mis-description or for any resulting loss.

We do not sell, make or intervene in any way, with delivery of products and services. We only provide the ability to search for and find local fun activities vendors that deliver or make the activities available to You. The vendors featured in our site have, and agree to comply with any local and country laws, rules, regulations, and hygiene standards applying to food preparation, sale, marketing and safety requirements. Heeyaapp do not accept any responsibility for the failure of any vendor featured in our site to reach the accepted and adequate standards required.

Vendors Products Damages:

In case of any damage or loss or harm on vendors products or services or resources or workers, Heeya will not be a part of that, and the customer admit that he will pay whatever the vendor is asking for as a compensation for such damage.

Cancellation, Order Changes & Refunds:

In case of error in ordering or other need to amend customer order, customer may cancel the order up to 48 hours (2 days) prior to delivery date. For any cancellations or amendments before 48 hours (2 days) of delivery no charges with be deducted from the total order amount. Customer may cancel any order up to 24 hours (1 day) of delivery but 25% if total amount will be deducted from total amount. Any orders that will be canceled the same day of delivery 51% of total amount will be deducted.

For orders placed during national and religious holidays, customer may cancel order up to 4 days prior to delivery no charges with be deducted from the total order amount (100% refund). Customer may cancel any order up to 4 days of delivery but 80% if total amount will be deducted from total amount (20% refund).

Customer have the fully right to postpone reserved service due to unexpected events same as bad weather conditions to up to 30 days after original delivery date.

You must inform us in writing of your decision to cancel your order. You may submit your request according to the instructions given to you. Any notice to cancel must be emailed to [email protected] and/or through our customer service tab in our website or mobile applications.

Refund policy

Refund amount will be reimbursed to customer account that used to reserve the service. All refunds to customer’s bank account will take up to 15 working days.

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